Contact Exotic Creations

Contact our US-based customer service team with any questions about our exotic leather handbags, CITES certificates, product pricing, the order process, payment methods, and express shipping and delivery guarantees.

We typically respond to WhatsApp messages within a few hours during business hours, and within one business day for messages sent outside those hours. If your inquiry is urgent, WhatsApp is the fastest way to reach our team directly.

Before you reach out, it helps to have your order number ready if you are asking about an existing order, or the specific bag, skin type, and color you are interested in if you are asking about a new purchase. This lets us give you an accurate answer on the first reply, without back-and-forth delays.

Common questions we help with include shipping timelines and tracking, CITES paperwork required for exotic skins crossing international borders, sizing and color availability, accepted payment options, and returns or exchanges. If you do not see the information you need elsewhere on our site, our team is happy to walk you through it directly on WhatsApp.

We serve collectors across the United States, the United Kingdom, and the European Union, and we ship discreetly and securely to all three regions. Every order includes tracking information and, where applicable, the relevant CITES documentation needed for smooth customs clearance on arrival.

Our customer service hours are Monday through Friday, 9 AM to 6 PM Eastern Time, with limited weekend availability for urgent order questions. Reach out any time and we will get back to you as soon as our team is available.